This
message was sent via the
Bromley Neighbourhood Watch
Association mailing service.
The service is NOT monitored so, if you
wish to contact us, e-mail:
info@bromleynwa.org.uk
Dear Coordinator,
Bromley Neighbourhood Watch Association has become aware of a new scam. A call
is received, allegedly from Thames Water, to say it will be doing house-to-house
checks for leaks. A Bromley resident, who received one of these calls, took a
note of the phone number given and later checked with Thames Water using the
number on the Water Bill. A clever move when ever a suspicious call is
received.
Thames Water said it had no knowledge of the
phone number or any note of a need to check anything. Thames confirmed it said
never enters homes unless the householder reports a leak or disagrees with the
bill and suggested the resident call the number back. On calling what sounded
like a call centre, the resident was told it was all about complimentary checks
and not what was said previously! The ‘call centre' operator said any leaks
will be repaired free of charge which is, of course, untrue as we all know leaks
within the boundary of our property are our own responsibility – confirmed on
the Thames Water website. So do not make any appointments for 'Thames Water' to
visit your property – it’s a scam to gain entry.
The enquiries number for Thames water is 0800 980 8800 but there is a message on their website about telephone issues saying
We're currently experiencing telephony issues in our contact centres, which means that it may be hard to reach us.
We're working as quickly as we can to restore phone lines - sorry for any inconvenience caused.
They also suggest using Facebook at:-
Check out my answer to what is call centre outsourcing? https://ilebel.com/call-centre-outsourcing/
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